Top Service means 24/7 support for New Holland customers
March 6, 2008 By New Holland
Holland equipment owners with top availability, top speed, top priority and top satisfaction, was recently launched throughout North America after being successfully introduced in Western Canada and Europe earlier in 2007.
Top Service, a new, industry-leading program designed to support New Holland equipment owners with top availability, top speed, top priority and top satisfaction, was recently launched throughout North America after being successfully introduced in Western Canada and Europe earlier in 2007.
Under the program, all New Holland
customers will be provided with outstanding service, information and support 24 hours a day, seven days a week.
The New Holland Top Service team includes technical experts, and parts and logistics specialists working in close partnership with the New Holland dealer network. The program uses all the resources of New Holland to resolve customer issues quickly. The team can source and distribute parts rapidly from its depots throughout North America or immediately call on engineering and service teams to identify the best solution for any issue. A Top Service team member will follow every issue to conclusion, only closing it when the customer is back at work and is satisfied.
In addition, Top Service will provide expedited service and parts assistance on selected tractors and self-propelled harvesting equipment that are within their base warranty period.
The Top Service Team will resolve the technical issue and will find the needed parts by searching every corner of New Holland’s parts stocking system. The parts will be express-shipped directly to the New Holland dealer or customer. In the event the part is not immediately available, New Holland dealers can also secure authorization to source parts from their equipment in inventory, provide a back-up machine, or hire a custom harvester at New Holland’s expense to reduce disruptions in critical production periods due to equipment downtime.
New Holland customers who have service and product-related issues can contact the Top Service Team via a toll-free number, 1-866-639-4563.
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